TroubleShooting

This section helps troubleshoot general issues that may occur while installing, using, and uninstalling MegaBoost Web Accelerator. Click on any of the following issues for solutions.

I have problems when I ...

...install MegaBoost Web Accelerator

1. Where can I find a “step-by-step” procedure for installing MegaBoost Web Accelerator on my computer?

2. ...use MegaBoost Web Accelerator (Web-Browsing Related)

1. Why am I not able to connect to the remote service?

2. Why can't I right-click on an image to get the "Show Original Image"?

3. Why can’t I load/open some specific Websites when MegaBoost Web Accelerator is enabled?

4. Why is Netscape/Mozilla not working with MegaBoost Web Accelerator?

5. How can I manually configure my proxy settings to use MegaBoost when browsing with Netscape?

6. Why is Opera not working with MegaBoost Web Accelerator?

7. Why do some Java-applets (such as certain games on www.pogo.com) not work?

...use MegaBoost Web Accelerator (Email Related)

1. When MegaBoost Web Accelerator starts, a dialog appears warning that another application is using port 25 or port 110.

...uninstall MegaBoost Web Accelerator

1. How do I remove MegaBoost Web Accelerator from my computer?

Problems when installing MegaBoost Web Accelerator

1. Where can I find a “step-by-step” procedure for installing MegaBoost Web Accelerator on my computer?

   Click here for detailed installation instructions. A full set of screenshots are provided to assist you with the installation procedure.

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2. During installation, a dialog appears warning that email acceleration and FTP acceleration are disabled because another LSP was detected.

   This dialog is a warning stating that email acceleration and FTP acceleration will not be installed on this computer due to a software conflict. However, the Web acceleration will still work properly. If you would like to have email acceleration and FTP acceleration, the other LSPs must be removed followed by a re-installation of MegaBoost Web Accelerator.

   Please contact your ISP for proper instruction regarding this matter.

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Problems when using MegaBoost Web Accelerator (Browsing)

1. Why am I not able to connect to the remote service?

   This problem usually results either a yield sign or a crossed sign for the MegaBoost icon in the Notification Area If you see a yield sign as shown below...

2. Please ensure that you have the correct username, password, server name, and server port number. Also please make sure that you have an active internet connection and your server is currently available. This might also be caused by the High Speed Auto-Detection feature. MegaBoost Web Accelerator will not connect to the server once an active high speed connection, such as DSL or cable modem, is detected.

3. If you see a crossed sign as shown below... Please make sure that you have entered the correct username and password in the MegaBoost Web Accelerator connection settings.If the problem persists, please contact us for further assistance.

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4. Why can't I right-click on an image to get the "Show Original Image"?

   The "Show Original Image" option is available only if you browse with the following Web browsers:

   • Internet Explorer 5.0 and later
   • Firefox 1.0 and later
   • Mozilla 1.7.3 and later
   • Netscape 7.2

   Some Web sites disable the ability to right-click using Javascript. On other sites, the image in question may be a background image. To view the full quality image under these conditions, change the Image Setting to "Original" and press Ctrl-Refresh in Internet Explorer. Please note that Internet Explorer must be launched after MegaBoost is started in order to have "Show Original Image" as a menu option.

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5. Why can’t I load/open some specific Websites when the Accelerator is enabled?

   The Websites may be blocked by the Popup-blocker component of MegaBoost Web Accelerator. Please disable the “Block Floating Flash-ads” option in the Popup-blocker settings. If the problem persists, please add the Website to the “Popup-blocker White list”.

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6. Why is Netscape/Mozilla/Firefox not working with MegaBoost Web Accelerator?

   MegaBoost Web Accelerator works with Netscape 6.0 and later and Firefox 1.5 and later. The primary reason why the Netscape/Mozilla browsers are not working with MegaBoost Web Accelerator is that the proxy setting is not updated properly. Please make sure that the Netscape/Mozilla browsers, including the quick launch located in the system tray, are launched after MegaBoost Web Accelerator is enabled.
   

   Please do not attempt to stop/disable MegaBoost Web Accelerator while you're browsing. Always leave it on for the entire time that you're browsing. If MegaBoost Web Accelerator is working properly, the MegaBoost icon (in the system tray) should be flashing/changing color when you visit any Web sites. If the problem persists, please contact us for further assistance.

   Netscape/Mozilla might not function properly if there are multiple versions of Netscape/Mozilla installed on the same computer. To solve this problem, please uninstall any old version(s) of Netscape/ Mozilla and reinstall MegaBoost Web Accelerator.

   An alternative solution is to configure the proxy settings manually. For detailed instructions on how to do this, click here.

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7. How can I manually configure my proxy settings to use MegaBoost when browsing with Netscape?
   

   With MegaBoost Web Accelerator enabled, please open the "Edit > Preferences > Advanced > Proxies" window in Netscape 6/7 or "Tools > Options > General > Connection Settings..." window in Netscape 8 and set the HTTP Proxy as "127.0.0.1:5400". Please note that if you do this, you must remove these proxy settings when you wish to browse without MegaBoost Web Accelerator.

   
   

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8. Why is Opera not working with MegaBoost Web Accelerator?
   

   MegaBoost Web Accelerator works with Opera version 8.0 or later. For other versions, you must configure Opera's proxy settings manually. Please open the "Preferences" window in Opera, go to Network, and then click on Proxy Servers. Set the HTTP Proxy as "127.0.0.1:5400" (shown below). Please note that if you do this, you must remove these proxy settings when you wish to browse without MegaBoost Web Accelerator.

   

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9. Why do some Java-applets (such as certain games on www.pogo.com) not work?

   Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply change your Image Setting to the maximum quality level or upgrade to the newest JRE.

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Problems when using MegaBoost Web Accelerator (Email)

1. When MegaBoost Web Accelerator starts, a dialog appears warning that another application is using port 25 or port 110.

   By default, MegaBoost Web Accelerator listens to 127.0.0.1:25 and 127.0.0.1:110 in order to accelerate SMTP and POP3 traffic. This warning shows that another application on the computer is listening to either one of these ports, which causes a conflict. However, the Web acceleration will still work properly. If you would like to have email acceleration, you need to disable the application that is listening to the specified port(s).

   

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Problems when uninstalling MegaBoost Web Accelerator

1. How do I remove the MegaBoost Web Accelerator from my computer?

   Click here for detailed uninstallation instructions. There will be a dialog warning you to close all the other application windows. If you have done so, please proceed with the uninstallation.

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