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New User Information

If you just signed up, please read these instructions. You might want to add this page to your favorites for future reference

Usernames

  • Your dialup login requires your full username including @usnetizen.com or @usnetizen.net
  • If you wanted MegaBoost, but have not filled out the second form, sign up here
  • Your e-mail address is the same as your dialup username.

Access Numbers

You selected these access numbers:

You can switch access numbers at any time. You don't need to contact us to change numbers.

If you have problems getting connected, try a different access number.

Getting Started

Setting up Your Internet Connection - Step-by-step instructions for connecting to the Internet using our dialup service.

Setting Up Your E-Mail - Step-by-step instructions for connecting our e-mail system. This may not be ready yet. If your login fails, try again later.

Extensive On-Line Support Pages If you need help, check here for answers.

Error 691 - This is our main error code and it can have several different causes.

When can I use my new service?

If you paid by credit card and your payment was approved, your dialup service is ready to use immediately. If you added MegaBoost, this will be created shortly and you can use the dialup without MegaBoost in the mean time. All e-mail accounts need to be set up by a human, so these are not ready to use immediately. You always need to log into webmail to activate your account. Outlook Express will not work until after you login to webmail and activate POP3.

Credit Card Payments

credit cardsWe have strict anti fraud measures in place and it's possible that your card was not approved. If you receive an e-mail indicating that your card was declined due to an AVS mismatch, the address you provided did not match your credit card billing address. Please check your credit card statement for the exact billing address and send it to us and we will update your account and process the payment to activate your account. Sometimes, If your card was declined for other reasons. After you verify that your account has sufficient funds, let us know and we will try again. Be sure and provide us with the exact name on the front of the card.

Member Services

help and supportIf your have questions, start here.
webmailLog into your e-mail.
downloadsDownload lists of our access numbers.
cancelWhen you're finished with our service.
Login

Check your balance and update your credit card information
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