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Navigation: Support Home | Troubleshooting | Error Code List | Error 676
Dial-Up Networking: Error 676 The line is busy.
There are a couple reasons a customer may get this error message. The first could be that the number is actually busy. Check the portmaster they are dialing or try dialing the access number yourself. If the number isn't busy you should check their settings. Double check that the number they are dialing is the correct one for their area. You may also want to see if the customer needs to dial a prefix to get an outside line.
Error 678: The computer you are dialing is not answering.
Disconnect and redial.
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